Return/Refund Policy

Please understand, all of my items are handmade and may have small visual imperfections. Unfortunately, I cannot refund products based on minor imperfections.  If you are unhappy with your product, please refer to the return policy below. 

Damages and issues
Please inspect your order upon receipt and contact us immediately with your order number and a photo of the item’s condition at daintydragon.mm@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the event an item needs to be returned - all returns must be made within 14 calendar days from the date your package was delivered.  All returned items should be unused and in new condition.  They should be packed well and returned in the original packaging when possible.  Please be sure the product has no unusual odors such as smoke, or any issues caused from improper storage of the product such as melting from the heat or discoloration from sitting in the sun. This also includes any damage to the label or packaging on the product.  Any product not meeting these guidelines will not be eligible for a refund. If we have determined a refund is due, once we have received the product we will be happy to issue the refund minus the shipping cost, or a store credit for future purchases.

I'm not able to exchange scents or products, but if an item is returned, I would be happy to offer a store credit for future purchases. 

* Didn't receive your package?  If your package shows, through the tracking number, that it has been delivered, but you have not received your package please contact your local post office for assistance. They have GPS scanning and should be able to locate your missing package. 

You can always contact us for any return question at daintydragon.mm@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received your return, and if the product is eligible for a refund, we will process that right away for you, or offer a store credit for future purchases. Please remember it can take some time for your bank or credit card company to process and post the refund too.